tag:blogger.com,1999:blog-8773599297895528113.post5088470233817116432..comments2023-08-19T04:56:24.878-07:00Comments on It seemed like a good idea at the time...: I hate you, Charter, or, "Do you have internet now? Please say yes or no."Funderhttp://www.blogger.com/profile/06358687366401205336noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-8773599297895528113.post-21843126172467566982012-02-17T10:27:47.612-08:002012-02-17T10:27:47.612-08:00I just make Bad Pants deal with all of it, always....I just make Bad Pants deal with all of it, always. If it's not the IVR, not guessing the right name, code, etc for the account, it's someone in India with an accent I can't hear through. Yep, hear THROUGH. I keep practicing when he's on conference calls with India, but I can't grasp what they're saying. I get it on tv, but I can lip read in that case.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-53198244159062662332012-02-16T11:15:48.719-08:002012-02-16T11:15:48.719-08:00Didn't realize there was a "clever" ...Didn't realize there was a "clever" acronym for poor customer service masquerading as technological advancement.<br /><br />I tend to mash on the zero until I get a human. And if that human isn't located in the US of A....Calm, Forward, Straighthttps://www.blogger.com/profile/08360276614916635500noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-1100107275708946252012-02-15T19:05:59.084-08:002012-02-15T19:05:59.084-08:00haha - i had a similar conversation with the Apple...haha - i had a similar conversation with the Apple store IVR, yelling at the phone (at which point our phone distorts my voice so of course it can't understand). I finally hung up and tried again, and this time when it asked what the problem was, I just started telling a long story that had nothing to do with computers, sometimes mumbling words, sometimes humming and making words up, and finally it said "Let me connect you to a person" - HA!<br />I keep meaning to write Larry David and tell him to do a skit with an IVR. I'm sure I'd die laughing.<br /> - <a href="http://theequestrianvagabond.blogspot.com/" rel="nofollow">The Equestrian Vagabond</a>The Equestrian Vagabondhttps://www.blogger.com/profile/15600011873327347121noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-91140357025084045512012-02-15T18:48:24.018-08:002012-02-15T18:48:24.018-08:00Almost as bad as comcast, but not quite.Almost as bad as comcast, but not quite.Terryhttps://www.blogger.com/profile/13944121836337072178noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-49821913116017312252012-02-15T13:33:11.130-08:002012-02-15T13:33:11.130-08:00Being in the IT field myself, I feel your pain. I...Being in the IT field myself, I feel your pain. I always try to convince them to send me to tier 2 suport because I've already rebooted everything and I'm not the average user. It never works...in2paintshttps://www.blogger.com/profile/15721328264615241612noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-13266830329470942012012-02-15T11:03:48.075-08:002012-02-15T11:03:48.075-08:00HAHAHAHAHA! My co-workers were wondering why I was...HAHAHAHAHA! My co-workers were wondering why I was laughing uncontrollably.<br /><br />I just skip the whole damn thing and say AGENT at the first possible moment. Stupid phone systems.jenjhttps://www.blogger.com/profile/01737679332792618499noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-30870347039623921462012-02-15T07:51:34.388-08:002012-02-15T07:51:34.388-08:00Ohh I hear you! I will never understand why commu...Ohh I hear you! I will never understand why communications companies have THE WORST communications systems for their customers to reach them. I have finally given up even trying to get hold of my internet/cable/phone company (Shaw) and now just show up in person in their office in town - I've not only received excellent help there, but they knock $10 a month off my bill every time I go in and complain - bill has dropped from $129 a month to $89 a month in the past two years. <br />By the way, a trick for circumventing those annoying IVRs is to simply randomly and continually push all and every button on the phone as soon as the voice recording starts - it will 'bump' you over to a real person (assuming there is one) immediately - no queues. I've found it works for every IVR I've tried - except Shaw.Jeanhttps://www.blogger.com/profile/08231007979360748217noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-56230320293032146962012-02-15T07:32:36.670-08:002012-02-15T07:32:36.670-08:00I cannot tell you how much I second this post. I H...I cannot tell you how much I second this post. I HATE those automated systems with a passion that most reserve for people who torture kittens. I hate them that much (almost). I am actually really good at getting around them and finding a way to get a real live person on the line, but it is supremely annoying/upsetting to have to jump through these hoops. <br /><br />Great post!Laura Crumhttps://www.blogger.com/profile/15200878892304748308noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-9958603332369345722012-02-15T06:23:39.855-08:002012-02-15T06:23:39.855-08:00LOL, I think we've all had some version of thi...LOL, I think we've all had some version of this experience!Melissa-ParadigmFarmshttps://www.blogger.com/profile/14274830693649851658noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-6011521986099480662012-02-15T06:20:43.279-08:002012-02-15T06:20:43.279-08:00They claim the calls are recorded for quality cont...They claim the calls are recorded for quality control.<br /><br />I'm sure it's just for entertainment at their Christmas party.<br /><br />BillAllenspark Lodgehttps://www.blogger.com/profile/06390004633731055728noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-33221923692901331542012-02-15T00:31:51.945-08:002012-02-15T00:31:51.945-08:00You had me cracking up....
I can't handle the ...You had me cracking up....<br />I can't handle the automatic voice- you held out a lot longer than I would have!Leeshhhttps://www.blogger.com/profile/08504626914889252270noreply@blogger.comtag:blogger.com,1999:blog-8773599297895528113.post-43971240117360712852012-02-14T22:40:46.593-08:002012-02-14T22:40:46.593-08:00LMAO
first of all, you must always tell the truth...LMAO<br /><br />first of all, you must always tell the truth to the IVR.<br /><br />i just had almost the same experience, trying to get ahold of my bank. there is no hit-zero option on the IVR for a real person, so after a while arguing with the IVR and pressing zero, i tried REALLY hard to say the word "AGENT" and the IVR would not recognize my (adorable) american accent. people always understand me now, but machines do not. i was so mad! i was on there 15 minutes and then tried again later and then went home and asked my man to try and it understood him the first time he said AGENT and boy did he let them have it. he said it is inexcusable that there is no hit-zero for when the machine does not understand the caller, esp. in a country with so many foreigners. <br /><br />my bank is so backwards i cannot believe they invested in IVR technology. it is a local community bank with mostly hayseed customers. when i was asked to enter my occupation, there was no option for anything to do with computers in any way, but Tractor Repairman was in there.<br /><br />thank you for this post funder!lythahttps://www.blogger.com/profile/01719586193059362084noreply@blogger.com